No products in the cart.
Refund and Returns Policy
At Eminent Mart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
You have 7 days after receiving your item to request a return. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
Certain items such as intimate wear, personal care products, and clearance items may not be eligible for return unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the amount will be returned to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our support team.
Return Shipping
Customers may be responsible for return shipping costs, unless the item received was incorrect or damaged.
Contact Us
If you have any questions about returns or refunds, please contact our support team and we will be happy to assist you.